9.4 Group Notifications

What are Group Notifications?

Notifications Groups are available for Request Statuses: Open, Working or Closed.

With Group Notifications, you can create a group of the 3 Custom Notifications and assign them to a Contact.

How do I create a Notification Group?

Admin Dashboard > Settings > Request Template > Create Notification Group

Enter a title for your Notification Group and enter the message to appear for Open, Working or Closed Requests.

When you have finished Click Save,

Why should I use Group Notifications?

When you want to customise a specific notification message to a single or a number of clients, this could be relating to their service agreement with you.

For example:

Your default Notification for Open Request is: “Your request is open, we will respond to you shortly”

You want to make it more personal for a Contact Jerry who is a Director for Client A, you can create a Notification Group called Jerry and for Open Request: “Hey Jerry, thanks for your request, we will get back to you asap!”

How do I assign a Notification Group?

Admin Dashboard > Clients > Contacts > Edit Contact